Refund Policy
Reactivid plans are prepaid. Here's when we refund and how wallet credit works.
48-hour window
If you were charged but could not record because of a fault on our side, contact us within 48 hours of payment and we will refund in full or credit your wallet.
Used plans
Once recording sessions or downloads have been consumed on a plan, that billing period is non-refundable. You can still downgrade, which takes effect at the end of the period.
Wallet balance
Wallet top-ups are used for renewals and upgrades. Unused wallet balance can be refunded to the original payment method on request.
Requesting a refund
Email support@reactivid.app with your payment reference and we'll respond within 2 business days.